Shipping Policy

🚚 Delivery Coverage

We currently deliver across all serviceable locations in India, including:

• Metro Cities
• Tier-2 & Tier-3 Cities
• Rural & Remote Areas (subject to courier availability)

⏱ Order Processing Time

• Orders are processed Monday to Saturday (excluding public holidays)
• Orders placed before 2:00 PM IST are generally processed on the same or next business day
• Orders placed after 2:00 PM IST will be processed on the next working day

📍 Shipping Time

• Standard delivery time: 3–7 business days
• Delivery timelines may vary depending on the destination and courier partner availability

💰 Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment
• Free shipping may be offered on selected products, promotional campaigns, or minimum order values

📦 Order Tracking

• Once your order is shipped, a tracking ID and tracking link will be sent via Email and/or SMS
• You can use the tracking details to monitor your shipment status in real-time

⚠️ Delays & Issues

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

• Weather conditions
• Courier or logistics service disruptions
• Natural disasters or government restrictions
• Remote location accessibility constraints

KOSMOSONE PRIVATE LIMITED is not liable for delays caused by courier partners or unforeseen events; however, we will assist customers in tracking and resolving shipment-related concerns.

📦 Failed Delivery Attempts

• Please ensure that the shipping address and contact details provided are accurate.
• If delivery fails due to an incorrect address, unavailable recipient, or refusal to accept the shipment, additional shipping charges may apply for re-delivery.

📞 Need Help?

If you have any questions regarding shipping or order delivery, please contact us:

KOSMOSONE PRIVATE LIMITED
CIN: U80302MH2022PTC389348

📧 Email: kosmosone.india@gmail.com
📧 Support: ecom@kosmosone.com

📍 Address:
Office No. 14, Second Floor, Arun Plaza,
Sr. No. 193, Main Road, Dange Chowk,
Thergaon, Pune – 411033,
Maharashtra, India