Shipping Policy

Kosmos Clothing

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🚚 Delivery Coverage

We currently deliver across all serviceable locations in India, including:

Metro Cities
Tier-2 & Tier-3 Cities
Rural & Remote Areas (subject to courier availability)

⏱ Order Processing Time

Orders are processed Monday to Saturday (excluding public holidays)
Orders placed before 2:00 PM IST are generally processed on the same or next business day
Orders placed after 2:00 PM IST will be processed on the next working day

📍 Shipping Time

Standard delivery time: 3–7 business days
Delivery timelines may vary depending on the destination and courier partner availability

💰 Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment
Free shipping may be offered on selected products, promotional campaigns, or minimum order values

📦 Order Tracking

Once your order is shipped, a tracking ID and tracking link will be sent via Email and/or SMS
You can use the tracking details to monitor your shipment status in real-time

⚠️ Delays & Issues

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

Weather conditions
Courier or logistics service disruptions
Natural disasters or government restrictions
Remote location accessibility constraints

KOSMOSONE PRIVATE LIMITED is not liable for delays caused by courier partners or unforeseen events; however, we will assist customers in tracking and resolving shipment-related concerns.

📦 Failed Delivery Attempts

Please ensure that the shipping address and contact details provided are accurate.
If delivery fails due to an incorrect address, unavailable recipient, or refusal to accept the shipment, additional shipping charges may apply for re-delivery.