Refund and Returns Policy

At KOSMOSONE PRIVATE LIMITED, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

📌 Return Eligibility

• Returns are accepted within 7 days of delivery
• The product must be unused, unworn, and in original condition
• Original packaging, tags, and invoice must be intact

🚫 Non-Returnable Items

The following items are not eligible for return:

• Used, damaged, or altered products
• Products without original tags or packaging
• Items purchased during sale, clearance, or promotional offers (if specified)
• Customized, personalized, or made-to-order products

🔁 Return Process

• To initiate a return, contact us via email
• Provide your Order ID and reason for return
• Once approved, return instructions will be shared

💰 Refund Policy

• After receiving and inspecting the returned product, the refund process will be initiated
• Refunds are generally processed within 5–7 business days
• The refund amount will be credited to the original payment method used during purchase

🚚 Return Shipping

• Customers may be responsible for return shipping charges unless otherwise specified
• In cases of damaged, defective, or incorrect products, KOSMOSONE PRIVATE LIMITED will bear the return shipping cost

⚠️ Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Notify us within 48 hours of delivery
• Share clear product images and order details for verification
• We will arrange a replacement, exchange, or refund as applicable

🔄 Exchange Policy

• Exchanges are subject to product availability
• If the requested replacement is unavailable, a refund may be issued

📞 Contact Us

For returns, exchanges, or refund-related inquiries, please contact us:

KOSMOSONE PRIVATE LIMITED
CIN: U80302MH2022PTC389348

📧 Email: kosmosone.india@gmail.com
📧 Support: ecom@kosmosone.com

📍 Address:
Office No. 14, Second Floor, Arun Plaza,
Sr. No. 193, Main Road, Dange Chowk,
Thergaon, Pune – 411033,
Maharashtra, India